Manuale del fornitore

DIRITTO DEL MEMBRO DI PRESENTARE UN RECLAMO, UN RILASCIO O UN'UDITO DEL DHS

Members must be informed of their right to file a complaint, grievance, or DHS Fair Hearing, as well as any changes to those rights. You are forbidden from retaliation in any way. If a member needs additional assistance, they may contact an ombudsman in their county. All services provided by an ombudsman are free of charge and confidential. A list of telephone numbers for the ombudsman is provided on the Contatti membri pagina di questo sito.

A training outlining what to expect from Carelon if a complaint is filed against your organization is available on the Provider Training page under the Quality Management section. For a detailed description of the complaint, grievance, and fair hearing processes, please refer to Appendix AA and Appendix H.

Per una descrizione dettagliata del reclamo, del reclamo e dei processi di equa audizione, fare riferimento a Appendice AA e Appendice H..