Member Information

FAQs | Member Brochures/Workbooks | Member Handbooks | Member Tip Sheets | Member Newsletters | Prevention, Education & Outreach | Other Information

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Frequently Asked Questions

• How do I authorize Carelon to release confidential information?
• How do I request my medical records?
• Frequently Asked Questions from the Member and Provider Service Representative

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Member Brochures/Workbooks

• About Carelon
• A Visit with a Psychiatrist
• Adult Partial Hospitalization Program
• Did You Know?
• Family Advisory Committee
• How do I get help with a HealthChoices Complaint?
• How do I get help with a HealthChoices Grievance?
• How to Learn About your HealthChoices Membership
• Member Rights & Responsibilities
• Transition Age Advisory Group (TAAG)
• What’s Your Opinion of HealthChoices Services?

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Member Handbooks

• Beaver Member Handbook
• Crawford Member Handbook
• Fayette Member Handbook
• Mercer Member Handbook
• Six County Member Handbook
• Venango Member Handbook

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Member Tip Sheets

• Addiction
• ADHD Facts
• After Care – Once You Leave the Hospital
• Anger & Child Discipline
• Carelon Website
• Bipolar Disorder
• Certified Peer Specialist
• Child and Adolescent Continuum of Care
• Dealing with Anger
• Dealing with Conflict
• Depression Facts
• Eating Disorder Guidelines
• Facing the Holidays
• Good Parenting
• Handling Report Card Time
• Healthy Holiday Food Choices
• Helping Kids Like Themselves
• Helping Your Child with a Separation or Divorce
• Hyperactive Children
• Living with Mental Illness: Self-Help Tips
• Making the Most of Your Time with Your Doctor
• OCD Self Help Tips
• Postpartum FAQs
• Preventing Relapse
• Protecting Yourself While in the Sun
• Schizophrenia
• Take Your Medicine & Take Care of Yourself
• Tips for Making Your MCO Work For You
• Tips for Making Your MCO Work For You and Your Child
• Tips for Taking Mental Health Prescriptions
• Tools for Managing Depression
• Understanding Stress
• What is Depression?

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Member Newsletters

• 2024 Member Newsletter – English
• 2024 Member Newsletter – Spanish
• Member Newsletters Archive

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Prevention, Education & Outreach

• Family Advisory Committee (FAC) Brochure
  • FAC Application
• Transition Age Advisory Group (TAAG) Brochure
  • TAAG Application

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Other Information

• Appendix AA — Prior Authorization Requirements
• Appendix H — Complaints, Grievances, Fair Hearings
• OMHSAS-Advance Directives