Dawn Brooks, Director of Quality Management

Education

• Masters in Education: Instructional
  Central Michigan University
• Masters in Health Services Administration
  Central Michigan University
• Bachelor of Science: Psychology / Developmental / Gerontology
  Slippery Rock State University

Background

• Certified Professional in Healthcare Quality, CPHQ
• 28 years working in non-profit Community Mental Health system managing Residential treatment for adults and driving quality outcomes for members.
• With Carelon, Dawn has led both Regional and local efforts to improve the quality of service delivery for members in collaboration with providers.