提供者手册

文化能力

Carelon places great importance on ensuring that members have access to services conducted by providers that are sensitive to their cultural and linguistic needs. In order to facilitate such “culturally competent” practice, training is provided on two fronts:

1. Carelon provides internal training programs for employees to increase staff’s ability to respond appropriately to persons of different backgrounds and cultures.
2. Carelon provides network provider forums and individual provider mentoring that is geared to enhance the provider’s ability to respond across cultural boundaries in the clinical setting. Through such programming, providers are encouraged to evaluate their practices in light of the following guidelines:
   • 对文化重要性的认识和尊重，
   • 评估跨文化关系影响的重要性，
   • 意识到“差异”的动态，
   • 不断扩展文化知识和文化能力的实践模式，
   • 调整实践模式以满足某些人群（例如非裔美国人、西班牙裔和亚洲人）以道德为中心的需求以及阿巴拉契亚人、美洲原住民和阿米什人等群体以文化为中心的需求，
   • 与就业穷人和经历贫困和无家可归的成员一起工作时的特殊待遇考虑，
   • 设计办公环境和员工培训，以纳入成员的文化和语言需求。
3. All providers must read and understand the Carelon Cultural Competency training:
   • 文化能力培训