Руководство поставщика

ПРАВО ЧЛЕНА НА ПОДАЧУ ЖАЛОБЫ, ЖАЛОБЫ ИЛИ СЛУШАНИЯ В DHS

Members must be informed of their right to file a complaint, grievance, or DHS Fair Hearing, as well as any changes to those rights. You are forbidden from retaliation in any way. If a member needs additional assistance, they may contact an ombudsman in their county. All services provided by an ombudsman are free of charge and confidential. A list of telephone numbers for the ombudsman is provided on the Контакты участников страницу этого сайта.

A training outlining what to expect from Carelon if a complaint is filed against your organization is available on the Provider Training page under the Quality Management section. For a detailed description of the complaint, grievance, and fair hearing processes, please refer to Appendix AA and Appendix H.

Подробное описание процессов рассмотрения и рассмотрения жалобы, претензии и справедливого слушания см. В Приложение AA а также Приложение H.