ATTENTION PROVIDERS: The contact information below is for Pennsylvania Medicaid Behavioral health only. Please refer to the information on the back of the member’s insurance card for contact information if outside of Pennsylvania Medicaid Behavioral Health.
Carelon’s Quality Management and Medical Affairs staffs are based at the Pennsylvania Engagement Center and operate under the tenets of the Quality Management Program. The Management Information Systems (MIS) staff is housed here as well and is primarily responsible for all internal and external reporting deliverables. Finally, Carelon’s management, senior management, and financial staff are all located in the Pennsylvania Engagement Center.
Provider Relations Staff | Números de fax | Números gratuitos para miembros
- Habla a: PO Box 1840, Cranberry Township, PA 16066-1840
- Provider Toll Free Number (Behavioral Health Only): 877-615-8503
- Proveedores fuera de la red, llame a la Línea de servicio para proveedores para iniciar el proceso: 877-615-8503
- Sistema de verificación de elegibilidad (EVS): 800-766-5387
- Carelon Behavioral Health Web Site Address: www.carelonbehavioralhealth.com
- Línea de ayuda de soporte electrónico (EDI): 888-247-9311 o
eServices@carelon.com - Servicio de devolución de fax automatizado para comprobantes de resumen de proveedores:
866-409-5958 - Número de teléfono del servicio de atención al cliente de PaySpan Health:
877-331-7154 - Disponibilidad de servicios al cliente:
1-800-282-4548 entre las 8:00 am y las 8:00 pm EST, de lunes a viernes.
Números gratuitos para miembros
Números gratuitos del condado de miembros: solo miembros, por favor
Si no habla inglés, llame a la línea gratuita para miembros de su condado y el personal podrá ayudarlo.
Condado | Número de teléfono |
---|---|
Armstrong | 877-688-5969 |
Castor | 877-688-5970 |
Mayordomo | 877-688-5971 |
Crawford | 866-404-4561 |
Fayette | 877-688-5972 |
Indiana | 877-688-5969 |
Lawrence | 877-688-5975 |
Mercer | 866-404-4561 |
Venango | 866-404-4561 |
Washington | 877-688-5976 |
Westmoreland | 877-688-5977 |
Relé PA | 711 |
Números de fax
Behavioral Health Fax Numbers by Department
Departamento | Número de fax |
---|---|
Behavioral Health, Pennsylvania Medicaid – Beaver Office | 855-589-1258 |
Behavioral Health, Pennsylvania Medicaid – Clinical – SCA | 855-439-2446 |
Behavioral Health, Pennsylvania Medicaid – Crawford Office | 855-589-1259 |
Behavioral Health, Pennsylvania Medicaid – Customer Service | 855-439-2443 |
Behavioral Health, Pennsylvania Medicaid – Family Based | 855-439-2442 |
Behavioral Health, Pennsylvania Medicaid – Mercer Office | 855-439-2448 |
Behavioral Health, Pennsylvania Medicaid – Network Operations | 855-541-5211 |
Behavioral Health, Pennsylvania Medicaid – Outpatient Authorizations | 855-439-2444 |
Behavioral Health, Pennsylvania Medicaid – Peer Office/Grievances | 855-439-2445 |
Behavioral Health, Pennsylvania Medicaid – Provider Relations | 855-541-5211 |
Behavioral Health, Pennsylvania Medicaid – Quality Management | 855-287-8491 |
Behavioral Health, Pennsylvania Medicaid – Venango Office | 855-589-1260 |